Refund policy

Online checkout isn't open yet. This policy applies to purchases once it opens.

If a plugin doesn't work for you, ask for a refund within 14 calendar days of buying it.

How to ask

• Email support@g3nztools.com from the address you bought with.
• Include your order number. Telling us what went wrong helps us fix it.
• Never send card details. We don't need them.

What happens next

Approved refunds go back through the payment provider used for the purchase. How long the money takes to reach you depends on the provider and your bank.

A refund ends your license: stop using the plugin and delete your copies. Artwork and videos you already made with it stay yours.

Your legal rights

Where the law of your country gives you stronger rights, those rights apply.